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Ryan Wold edited this page Jun 3, 2023
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Touchpoints product docs are loosely based on what our team calls The Product Cycle.
The Product Cycle embraces living documentation and
the concept of blueprints as a shared artifacts to discuss and document product decisions.
- Personas
- Use Cases
- Concept Inventory and Data Model
- Lightweight design sketches
- Pixel-level design, on-brand, with interactions
- Working Software:
In practice, to gauge whether these artifacts are valuable, ask:
- do they facilitate higher order conversations?
- do they allow for the capturing of product thought? (from broad-vision, to detailed product copy change)
- does it serve as a map? providing context AND driving action?
- are they easy to update?
- Analytics
- Backlog
- Form Elements
- Form Templates
- Form Markup
- Delivery Options
- Creating a Form Template
- Deploying via GTM
- Analytics Events
- Organization Form Approval
- Tagging Responses
- Reporting: Form Reports
- Data Collections
- CX Data Collection Format
- CX Performance Data
- Data Collection Rating
- A-11 PRA Guidance
- CSCRM Data Collection
- IDC Services Data Collection