Question: How did Frappe Otto AI use the internal Helpdesk Knowledge Base to respond to tickets?

[Sakshi-Greycube]

Hi,

I have a question about how Frappe Otto AI used to generate responses for Helpdesk tickets.

Earlier, Otto AI responded to Helpdesk tickets using the internal Helpdesk Knowledge Base and docs.frappe.io as data sources.

I went through the Otto source code, but I couldn't find any functionality that connected to the Helpdesk Knowledge Base or any database for retrieving knowledge.

Am I missing something, or was this handled by a separate app or service? Was there any additional setup required?

Could someone explain how Otto accessed the internal Helpdesk Knowledge Base to generate ticket responses?

Thanks!