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                      OVERVIEW
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AI Ticket Classifier is a production-grade, ML + NLP powered system that eliminates the manual overhead of support ticket triage. Drop in a ticket — get instant category classification, recommended solutions, and Slack alerts, all in one pipeline.

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                          PIPELINE
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          [ Incoming Ticket ]
                  |
                  v
    [ Preprocessor ]  ─────  Tokenize · Clean · Normalize
                  |
                  v
    [ ML / NLP Model ]  ────  Classification Engine
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        ┌─────────┴─────────┐
        v                   v
  [ Category Tag ]   [ Recommended Solution ]
        |                   |
        v                   v
  [ Dashboard ]       [ Slack Alert ]

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                          HOW IT WORKS
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Step	Stage	Description
01	Input	Paste or upload a support ticket — plain text or CSV
02	Clean	Text preprocessed: lowercasing, stopword removal, tokenization
03	Vectorize	Cleaned text converted to feature vectors via TF-IDF
04	Classify	ML model predicts the ticket category with a confidence score
05	Recommend	Relevant solutions surfaced from the knowledge base instantly
06	Analyze	Content Gap Analysis flags areas with no matching solutions
07	Alert	Slack notification dispatched with category and priority
08	Dashboard	Streamlit GUI renders results, stats, and exportable reports

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                          WHERE IT HELPS
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Industry	Application
IT Help Desks	Auto-classify and route support requests without manual triaging
E-commerce	Billing, shipping, and account issues sorted instantly
Healthcare	Patient query categorization at scale
Education	Student issue triage without manual overhead
Call Centers	Prioritize and route customer complaints automatically
Knowledge Base Teams	Content Gap Analysis surfaces what is missing in your docs

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